Terms of service

Last updated: 25 October 2026

The short version:

  • These terms apply when you use offgridsuperstore.com.au or buy from us online.
  • Prices are in Australian dollars and include GST.
  • Your rights under the Australian Consumer Law always apply.
  • Returns, shipping, gift cards and privacy each have their own page, linked below.

1. About these terms

This website is operated by Off Grid Superstore ("we", "us"). By using the website or placing an order, you agree to these terms, along with our Returns & Refunds Policy, Privacy Policy, Shipping Policy and Gift Card Terms.

2. Using our website

  • You must be 18 or over to place an order, or have a parent or guardian's permission.
  • You agree not to use the website for anything unlawful, to interfere with how it works, or to upload anything harmful.
  • If you create an account, you're responsible for keeping your login details safe.

3. Products and pricing

  • All prices are in Australian dollars and include GST. Delivery charges are shown at checkout.
  • We do our best to describe and show products accurately, but colours and images may vary slightly from the actual product.
  • Prices, products and availability can change without notice.
  • If a product is shown at the wrong price because of an obvious error, we'll contact you before processing your order, and you can choose to go ahead at the correct price or cancel for a full refund.
  • Some products are available for Click & Collect only and can't be delivered.

4. Orders and payment

  • Your order is an offer to buy. It's accepted when we dispatch it or confirm it's ready to collect.
  • We may decline or cancel an order, for example if a product is out of stock, a price is wrong, we suspect fraud, or an order appears to be for resale. If we cancel, we'll refund you in full.
  • Payment is taken at checkout and processed securely by our payment providers.

5. Delivery and collection

Delivery times, areas and charges are set out in our Shipping Policy. For Click & Collect orders, we'll let you know when your order is ready. Please bring your order confirmation when you collect.

6. Returns and refunds

Change-of-mind returns, faulty goods and how refunds are paid are covered in our Returns & Refunds Policy. Product warranties are covered on our Warranty page.

7. Gift cards

Gift cards are covered by our Gift Card Terms.

8. Reviews and comments

If you post a review or send us feedback, you agree we can use and display it. Reviews must be honest and must not be offensive, misleading or unlawful. We may remove content that breaks these rules.

9. Our content

The content on this website, including text, images, logos and design, belongs to us or our suppliers. You can't copy or reuse it for commercial purposes without our written permission.

10. Links to other websites

Our website may link to other websites, such as brand or supplier sites. We're not responsible for their content or how they handle your information.

11. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes, restricts or changes any rights you have under the Australian Consumer Law or any other law that can't be excluded.

12. Limits on our liability

To the extent the law allows, and apart from your rights under the Australian Consumer Law, we're not liable for any indirect or consequential loss arising from your use of the website, such as the website being temporarily unavailable.

13. Privacy

How we collect and handle your personal information is explained in our Privacy Policy.

14. Changes to these terms

We may update these terms from time to time. The version on this page when you place an order applies to that order.

15. Governing law

These terms are governed by the laws of Western Australia.

16. Contact us

Off Grid Superstore
Shop 2, 49-67 Armadale Road
Jandakot WA 6164

Online orders: 08 9455 3200
Store: 08 9417 4644
Email: sales@offgridsuperstore.com.au