WARRANTY

The short version:

  • Products are covered against defects for 12 months from purchase, unless stated otherwise.
  • Commercial use is covered for 3 months.
  • Contact us before sending anything back.
  • Your rights under the Australian Consumer Law always apply.

1. Our warranty

Off Grid Superstore warrants products against defects in materials and workmanship for 12 months from the date of purchase, unless a different period is stated for the product. The warranty period for commercial use is 3 months.

If a valid claim is made within the warranty period, we'll repair the product, supply replacement parts or replace the product, depending on the fault.

2. What's not covered

  • Normal wear and tear
  • Accidents, misuse, lack of maintenance or neglect
  • Natural disasters or other external causes
  • Using the product in a way not described in its instructions
  • Products modified or repaired by anyone not authorised by us (standard periodic maintenance is fine)
  • Consumable parts such as batteries, plus accessories and bonus gifts

3. Faulty on arrival

If your item doesn't work when it arrives, you're entitled to a refund, repair or replacement. We'll need to inspect the item first.

4. How to make a claim

Contact us with your order number or receipt and a description of the fault before sending anything back.

Off Grid Superstore
Shop 2, 49-67 Armadale Road
Jandakot WA 6164

Online orders: 08 9455 3200
Store: 08 9417 4644
Email: sales@offgridsuperstore.com.au

You'll need to cover the cost of returning the item to us. If your claim is valid, we'll reimburse reasonable postage costs.

5. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of this warranty are in addition to other rights and remedies you have under the law.

For change-of-mind returns, see our Returns & Refunds Policy.