Privacy policy

Last updated: 25 October 2026

The short version:

  • We only collect the information we need to process your orders, deliver them and look after you.
  • We never sell your personal information.
  • We only send marketing emails if you've signed up, and you can unsubscribe at any time.
  • You can ask to see or correct the information we hold about you.

1. Who we are

This policy explains how Off Grid Superstore ("we", "us") collects, uses, stores and discloses your personal information when you visit offgridsuperstore.com.au, place an order or contact us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What we collect

  • Contact details: your name, email address, phone number, and billing and delivery addresses.
  • Order details: what you buy, return or exchange, and your order history.
  • Payment details: payments are processed securely by our payment providers. We don't see or store your full card number.
  • Account details: if you create an account, your login details and preferences.
  • Messages: anything you include when you contact us, leave a review or fill in a form, such as a quote request.
  • Website use: information about your device and how you use our website, collected through cookies (see section 6).

3. How we use it

  • To process, deliver and support your orders, including returns, refunds and warranty claims.
  • To manage your account and gift cards.
  • To answer your questions and provide customer service.
  • To send you marketing emails, only if you've opted in.
  • To improve our website, products and service.
  • To prevent fraud and keep our website secure.
  • To meet our legal obligations, such as tax and consumer law.

4. Who we share it with

We share your information only where needed to run our business and serve you, including with:

  • Shopify, which hosts our online store
  • Payment providers that process your payments
  • Couriers and delivery partners that deliver your orders
  • Service providers that help us with email, reviews, gift cards and website features
  • Our related businesses, where needed to fulfil your order or handle a return
  • Government or law enforcement bodies, where the law requires it

We never sell your personal information.

5. Information stored overseas

Some of our service providers, including Shopify, store information outside Australia, for example in the United States and Canada. We use reputable providers and take reasonable steps to make sure they protect your information.

6. Cookies

Our website uses cookies and similar tools to keep your cart working, remember your preferences and understand how the site is used. You can block or delete cookies in your browser settings, but some parts of the website may not work properly without them.

7. Marketing

If you sign up for our emails, we'll send you news, offers and updates. Every email has an unsubscribe link, or you can contact us to opt out. Even if you unsubscribe, we'll still send you emails about your orders.

8. Keeping your information safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as required by law, then delete or de-identify it.

9. Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below, and we'll respond within a reasonable time. We may need to confirm your identity first.

10. Complaints

If you have a concern about how we've handled your personal information, please contact us first so we can try to fix it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

11. Contact us

Off Grid Superstore
Shop 2, 49-67 Armadale Road
Jandakot WA 6164

Online orders: 08 9455 3200
Store: 08 9417 4644
Email: sales@offgridsuperstore.com.au

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.